Contenido plegable
Responda a las preguntas frecuentes de su audiencia. Esto puede ayudar a reducir las consultas de atención al cliente y mejorar su experiencia general.
Preguntas frecuentes
Contenido plegable
Responda a las preguntas frecuentes de su audiencia. Esto puede ayudar a reducir las consultas de atención al cliente y mejorar su experiencia general.
Fila plegable
Responda a las preguntas frecuentes de su audiencia. Esto puede ayudar a reducir las consultas de atención al cliente y mejorar su experiencia general.
Fila plegable
Responda a las preguntas frecuentes de su audiencia. Esto puede ayudar a reducir las consultas de atención al cliente y mejorar su experiencia general.
How do I track my order?
Once your order has been scheduled to ship, you'll receive an email that provides you with tracking information. If you don't receive the email within a day or so, please check your spam folder and ensure that info@sarahenna.com is in your contacts.
Fila plegable
Responda a las preguntas frecuentes de su audiencia. Esto puede ayudar a reducir las consultas de atención al cliente y mejorar su experiencia general.
Do you ship to my country?
Yes we do! We ship worldwide.
Please note that international orders may be charged import taxes or duties by your government. We are unable to refund shipping charges for orders that are returned from customers who refuse to pay import duties.
Due to USA export laws, we are unable to modify values on orders or mark them as gifts.
How long does delivery take within the USA?
No Rush Shipping usually arrives in 3-5 business days. However, it can take up to 10 days. (If you’re in Western Washington, it usually arrives in 1-2 days).
Priority Mail is fast and reliable, and usually arrives in 2-3 business days. Delays are uncommon.
Express Mail is the fastest option, and is the only guaranteed service from USPS. It arrives in 1-2 business days, depending on your location. If you have a hennemergency, we recommend this shipping option. In the rare chance it doesn’t arrive on time, your purchase is fully refundable.
How long does delivery take everywhere else?
No Rush Shipping usually arrives in 1-3 weeks, but may take up to 4-5 weeks to reach certain locations.
Priority Mail usually arrives in 6-10 business days*.
Express Mail is the fastest option, and is the only guaranteed service from USPS. It arrives in 3-5 business days*, depending on your location. If you have a hennemergency, we recommend this shipping option.
*For many major markets. Actual number of days may vary based on origin, destination, and customs delays
How much is USA shipping?
Shipping prices are based on the package weight, size and where it’s traveling. An easy way to check is to add items to your shopping cart and go to checkout. You can enter your address to get a full list of the shipping options with the exact prices.
Here’s some general pricing:
No Rush Shipping is FREE when you spend $35 or more. Otherwise, it starts at around $5 depending on the total weight of the package and how far it’s traveling.
Priority Mail is FREE if you order fresh paste and spend $35 or more. Otherwise, it starts at around $8 depending on the total weight of the package and how far it’s traveling.
Express Mail is the most expensive option since it comes with a full money-back guarantee if your package doesn’t arrive on time. The cost is usually around double or triple the cost of Priority Mail, and varies depending on package weight and how far it’s traveling.
How much is international shipping?
Shipping prices are based on the package weight, size and where it’s traveling. An easy way to check is to add items to your shopping cart and go to checkout. You can enter your address to get a full list of the shipping options with the exact prices.
Tip: if you order multiple times a year, you can save money by combining everything into one order. It’s less expensive to make one large shipment than it is to ship multiple times.
I have a problem with my order, what do I do?
Let us know within 48 hours of delivery if there has been a problem with your order - we are here to help!
Contenido plegable
Responda a las preguntas frecuentes de su audiencia. Esto puede ayudar a reducir las consultas de atención al cliente y mejorar su experiencia general.
Fila plegable
Responda a las preguntas frecuentes de su audiencia. Esto puede ayudar a reducir las consultas de atención al cliente y mejorar su experiencia general.
Fila plegable
Responda a las preguntas frecuentes de su audiencia. Esto puede ayudar a reducir las consultas de atención al cliente y mejorar su experiencia general.
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